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BEGIN:VEVENT
DTSTART:20131003T120000Z
DTEND:20131003T140000Z
X-MICROSOFT-CDO-ALLDAYEVENT:FALSE
SUMMARY:Workforce NOW Professional Development Series: Internal Customer Service
DESCRIPTION:This seminar will focus on the key elements that create a Five Star Customer Service Experience and how those same elements apply to providing internal customer service. The Five Star Experience includes: \n\n	\n		 Service or Product Quality\n	\n		 Timeliness\n	\n		 Attentiveness and Care\n	\n		 Restoration and Recovery (when mistakes happen)\n	\n		 Solutions\n\n\n	Great customer service depends on delivering all these elements consistently. The seminar will also discuss the importance of communications\, the triangle of customer service and key moments of truth when interacting with customers either externally or internally.\n\n	\n\n	Facilitated by: Ray Gill
X-ALT-DESC;FMTTYPE=text/html:<p>\n	This seminar will focus on the key elements that create a Five Star Customer Service Experience and how those same elements apply to providing internal customer service. The Five Star Experience includes:&nbsp\;</p>\n<ul>\n	<li>\n		&nbsp\;Service or Product Quality</li>\n	<li>\n		&nbsp\;Timeliness</li>\n	<li>\n		&nbsp\;Attentiveness and Care</li>\n	<li>\n		&nbsp\;Restoration and Recovery (when mistakes happen)</li>\n	<li>\n		&nbsp\;Solutions</li>\n</ul>\n<p>\n	Great customer service depends on delivering all these elements consistently. The seminar will also discuss the importance of communications\, the triangle of customer service and key moments of truth when interacting with customers either externally or internally.<br />\n	<br />\n	<strong><em>Facilitated by: Ray Gill</em></strong></p>\n
LOCATION:Germanna Community College Workforce & Technology Center 10000 Germanna Point Drive Fredericksburg\, VA
UID:e.492.2627
SEQUENCE:3
DTSTAMP:20260514T052057Z
URL:https://members.fredericksburgchamber.org/events/details/workforce-now-professional-development-series-2627
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