General Manager
Join Our Team as the General Manager at Home Instead® Fredericksburg and Culpeper!
About Us:
As one of the oldest, largest, and most respected agency in the greater Fredericksburg and Culpeper region with an excellent national brand, we're not just a care provider; we're a family dedicated to enriching the lives of older adults in the Fredericksburg and Culpeper region. We strive to exceed expectations by delivering personal care and companionship in the comfort of our clients' homes wherever they live. Now, we're searching for a General Manager who embodies our core values and is ready to lead with passion and purpose.
Position Overview:
As the General Manager, you'll be at the helm of our operations, steering us toward success while upholding our commitment to exceptional care. From managing hiring processes to optimizing care delivery and driving sales and marketing initiatives, you'll play a pivotal role in ensuring the well-being and satisfaction of our clients and team members alike. This is an in-office position.
Key Responsibilities:
About Us:
As one of the oldest, largest, and most respected agency in the greater Fredericksburg and Culpeper region with an excellent national brand, we're not just a care provider; we're a family dedicated to enriching the lives of older adults in the Fredericksburg and Culpeper region. We strive to exceed expectations by delivering personal care and companionship in the comfort of our clients' homes wherever they live. Now, we're searching for a General Manager who embodies our core values and is ready to lead with passion and purpose.
Position Overview:
As the General Manager, you'll be at the helm of our operations, steering us toward success while upholding our commitment to exceptional care. From managing hiring processes to optimizing care delivery and driving sales and marketing initiatives, you'll play a pivotal role in ensuring the well-being and satisfaction of our clients and team members alike. This is an in-office position.
Key Responsibilities:
- Lead and manage all departments within the office, including human resources, recruiting and retention, caregiver staffing, client services, and home care sales.
- Develop and implement processes and KPIs to measure departmental success and operational efficiency.
- Provide mentorship and professional development opportunities for office employees.
- Customer service is paramount to our business. Lead by example and creating a culture of high customer service.
- Ensure compliance with Virginia Department of Health requirements and oversee our Registered Nurses.
- Collaborate with various departments to create and execute annual strategic plans with financial and operational metrics.
- Foster positive relationships with community referral sources, such as Home Health, Skilled Nursing Facilities, Assisted and Independent facilities, Hospice providers, Hospitals, and non-profits.
- Uphold company policies, procedures, and ethical standards while effectively communicating them to all employees.
Qualifications:
- College degree preferred or equivalent work experience.
- Four to ten years of related business experience, with a focus on growth and P&L responsibilities.
- Valid driver's license.
- Understanding of non-clinical in-home care and the senior care industry.
- Strong communication, interpersonal, and organizational skills.
- This position juggles a lot of quickly changing needs requiring exceptional time management skills.
- Proficiency in Microsoft Office and care delivery operating systems (e.g. Wellsky or ClearCare). Experience with Quickbooks is helpful.
- Experience with Salesforce CRM or another leading CRM system is helpful.
- Flexibility to work evenings or weekends as required.
Why Join Us:
- Competitive salary and benefits package.
- Supportive work environment with opportunities for professional growth and development.
- Make a meaningful impact on the well-being of seniors in our community.
How to Apply:
If you're ready to lead with passion and integrity and are committed to making a difference in the lives of older adults, we want to hear from you! Please submit your resume to kkarch@homeinstead.com. Join us at Home Instead Fredericksburg and Culpeper and help us continue to provide exceptional care and support to older adults in our community. We look forward to reviewing your application!
If you're ready to lead with passion and integrity and are committed to making a difference in the lives of older adults, we want to hear from you! Please submit your resume to kkarch@homeinstead.com. Join us at Home Instead Fredericksburg and Culpeper and help us continue to provide exceptional care and support to older adults in our community. We look forward to reviewing your application!