eCommerce Operations Manager
Matern Staffing is seeking a hands-on, strategic leader to serve as the eCommerce Operations Manager for our client, overseeing a high-volume, multi-channel eCommerce operation. This role is responsible for daily warehouse operations, fulfillment, inventory flow, specialty product processing, and online sales support, with a focus on driving revenue, efficiency, and customer satisfaction.
Working closely with the Senior Director of E-Commerce, this leader will execute operational strategies, optimize workflows, manage expenses, and maximize the value of donated goods sold across multiple online marketplaces. This is a highly active, floor-based leadership role requiring strong day-to-day involvement in warehouse operations to support teams, remove bottlenecks, and ensure performance goals are met.
Salary:
$65,000 – $70,000/yr
Schedule:
Monday – Friday, with occasional weekend work
What You’ll Do:
- Lead daily eCommerce warehouse, fulfillment, inventory, and production operations
- Supervise and develop Assistant Managers and operational teams
- Drive performance through key metrics including revenue, productivity, labor efficiency, and sell-through rate
- Improve workflows, reduce costs, and support scalable growth
- Maintain a hands-on presence to resolve issues and support daily operations
- Oversee fulfillment, shipping, inventory accuracy, and order processing across online marketplaces
- Manage specialty product categories such as collectibles, jewelry, and trading cards
- Support staffing, training, scheduling, and performance management
- Use data and reporting to guide decisions and improve operations
- Ensure safety, quality, and operational standards are consistently met
What You’ll Need:
- 5+ years of leadership experience in eCommerce, warehouse, fulfillment, or retail operations
- 2+ years of people management experience
- Strong understanding of warehouse operations, inventory, and fulfillment workflows
- Experience managing performance metrics, labor efficiency, and operational costs
- Ability to analyze data and drive process improvements
- Hands-on leadership style with strong communication and problem-solving skills
- Experience with eCommerce or inventory systems preferred
About our Client:
Our client is an innovative and sustainable nonprofit organization that generates funding for job training programs, employment placement services, and other community-based initiatives by selling donated clothing and household items through 17 regional retail stores, 6 independent donation centers, and e-commerce platforms.
About Matern Staffing:
For over 55 years Matern Staffing has built relationships with businesses and job seekers to provide staffing solutions and job opportunities to the areas of Virginia, Maryland, and beyond. We believe that when employees and business partners succeed, families and communities thrive.
Matern Staffing is a V3 (Virginia Values Veterans) Certified Organization.
Matern Staffing is an equal opportunity employer.
