Workforce NOW Professional Development Series: Internal Customer Service
Event Sponsors
Title Sponsor
Venue & Facilitator Sponsor
Date and Time
Thursday Oct 3, 2013
8:00 AM - 10:00 AM EDT
Thursday, October 3, 2013
8:00 - 10:00 a.m.
Location
Germanna Community College Workforce & Technology Center
10000 Germanna Point Drive
Fredericksburg, VA
Fees/Admission
FRCC members: workshops are $25 each or 5 tickets for $100 (can be used: one each workshop or any combination you choose)
General Public: $50 each
Contact Information
Sheri Kroskie
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Description
This seminar will focus on the key elements that create a Five Star Customer Service Experience and how those same elements apply to providing internal customer service. The Five Star Experience includes:
- Service or Product Quality
- Timeliness
- Attentiveness and Care
- Restoration and Recovery (when mistakes happen)
- Solutions
Great customer service depends on delivering all these elements consistently. The seminar will also discuss the importance of communications, the triangle of customer service and key moments of truth when interacting with customers either externally or internally.
Facilitated by: Ray Gill
